orvys.shop aims to provide every customer with a satisfactory shopping experience. If you receive clothing, shoes, or bags with quality issues, incorrect items, or other conditions eligible for return or exchange, you can apply for a return, exchange, or refund according to the following terms.
- Return Period
Customers can usually submit a return request within 30 days of receiving the goods.
When applying for a return, please provide your order information and explain the reason for the return. Return requests submitted after the specified period may not be accepted, unless otherwise stipulated by law.
- Return Conditions
Returned goods should be kept in their original condition as much as possible and meet the following requirements:
The goods have not been visibly used, worn, or washed;
The goods are intact and have not been damaged by human error;
Accessories, packaging, and related accessories are as complete as possible;
The goods are not explicitly marked as non-returnable.
If the packaging of the goods has slightly changed due to normal wearing, as long as it does not affect the resale of the goods, we will review the case on a case-by-case basis.
- Product Quality Issues
If you receive a product with obvious quality problems, damage during transportation, or the product does not match your order, please contact us immediately.
If the issue is confirmed to be a product quality problem or the wrong item was sent, we may offer a free exchange, refund, or other reasonable solutions.
- Size or Style Inappropriate
If the clothing or shoes you purchased are the wrong size, or if you wish to exchange them for a different style, you can contact us to apply for an exchange.
Exchanges are subject to return and exchange conditions and availability. If the desired item is out of stock, we may offer a refund or other feasible solutions.
- Exchange Process
When applying for an exchange, please provide your order number, product information, and the information of the item you wish to exchange for.
After receiving and inspecting the exchanged item, we will arrange for a new item to be shipped out based on availability. If there are price differences between different items, you may need to pay or be refunded the difference depending on the actual situation.
- Circumstances Not Eligible for Returns/Exchanges
Returns/exchanges may not be accepted in the following situations:
The item has been visibly used, worn, or washed;
The item is damaged due to human error;
The item is missing important accessories;
The item has obvious stains, odors, or other conditions that affect resale;
The return period has expired;
Other situations that do not meet the applicable return/exchange requirements.
Except in cases where returns are legally required.
- Return Shipping Costs
If the return is due to a product quality issue, receiving the wrong item, or damage during transportation, we may cover reasonable return shipping costs.
If the return is due to personal preference, incorrect sizing, or other non-product quality issues, return shipping costs may be borne by the customer, depending on the outcome of the return application review.
- Refund Method
After receiving and inspecting the returned item, we will process eligible refund requests.
Refunds are usually processed through the original payment method. Actual arrival times may vary due to differences in processing times among banks, payment institutions, or other financial service providers.
Whether the original shipping cost will be refunded depends on the reason for the return, order details, and applicable laws.
- Refund Delay
If the refund has been completed but you have not yet received the funds, please contact your bank or payment service provider to check the processing status. If the funds have not arrived after a reasonable period, you can contact us for assistance. - Return Process
To return or exchange goods, please submit an application through customer service. Goods returned without confirmation may not be matched with your order in a timely manner; therefore, we recommend waiting for return instructions before returning the goods.
After customer service confirms the application, we will provide the corresponding return information and subsequent processing methods based on the specific circumstances.
- International Orders
Returns and exchanges of international orders may be affected by local customs, import regulations, and logistics conditions.
If you apply for a return for personal reasons, international shipping, customs duties, customs clearance, or other related fees may be incurred. Specific fees will be determined based on the order’s location and actual logistics conditions.