Welcome to the orvys.shop Help Center. If you encounter any problems while purchasing clothing, shoes, or bags, please refer to the following frequently asked questions.
- How to place an order?
After selecting the items you need, go to the product page to view the style, size, and other product information. Click “Add to Cart” and proceed to the checkout page. After filling in accurate shipping information and completing payment, your order will be submitted.
- Which payment methods are supported?
We support a variety of common online payment methods. The specific payment methods available will be displayed on the checkout page.
- How long does it take for my order to ship?
After payment is completed, orders typically take 1–3 business days to process. After your order is shipped, you can track its delivery progress using the provided tracking information.
- How long does it take to receive my order within the US?
Orders within the US typically arrive within approximately 3–7 business days after shipment. The exact time may be affected by the delivery area, weather, holidays, and logistics conditions.
- How long does it take to receive international orders?
International orders typically arrive within 7–15 business days after shipment. International shipping may be affected by customs inspections, local logistics, and import regulations.
- Can I track my order?
Yes. After your order is shipped, we will provide you with a tracking number via order information or email if you provide one. System updates may take some time.
- How do I change my shipping address?
If your order has not yet been shipped, please contact customer service as soon as possible to provide the correct shipping address. Once the order enters the delivery process, the address may not be able to be changed.
- What if I receive the wrong item?
If the item you receive does not match your order, please contact customer service immediately and provide the order number and photos of the item. We will verify the order details and assist with exchanges or refunds.
- What if there is a quality problem with the product?
If you find obvious quality problems after receiving the product, please contact us as soon as possible and provide order information and relevant photos. After confirming the problem, we will provide a reasonable solution based on the specific circumstances.
- Can I exchange an item if it doesn’t fit?
You can apply for an exchange if the return/exchange conditions are met. Size exchanges for clothing and shoes will be arranged based on actual inventory.
- Can I return items?
Generally, you can submit a return request within 30 days of receiving the goods. Items should be kept in their original condition as much as possible and meet the relevant requirements in the website’s return/exchange policy.
- How long does a refund take?
After the returned goods are reviewed and confirmed to meet the refund conditions, we will process the refund using the original payment method. The actual arrival time depends on the processing speed of the bank or payment service provider.